When you want to know how the heart is performing, you use a stethoscope. Aspects under the surface—the ones that reside at an actor’s deepest levels—can only be found by listening deeply and intently.
References and sources that support the inclusion of this Aspects of Experiences for Design component.
Gilmore, J. H. (2016). Look: a practical guide for improving your observational skills. Austin, Texas: Greenleaf Book Group Press.