a girl looking at a poster


Scenes Actors
Lens: Type: Actor

Anything designed—a product, service, or system.

Photo: cottonbro
a girl looking at a poster

Designed products, services, and systems are objects, and they deserve careful inspection. In Things That Keep Us Busy: The Elements of Interaction (2017), Lars-Erik Janlert and Erik Stolterman focused on objects and gave them their moment in the spotlight. Objects were explored independently—not as things that are just related to other things or activities. Janlert and Stolterman referred to any design outcome as an object—a distinction that removes designed things from roles like “problem-solving” or “money-making,” emphasizing that objects are worth examining in their own right. When Objects are allowed to be themselves, we can discover fascinating details that reveal their impacts, inner workings, and how we can design them more effectively.

Products, services, and systems are artificial—made by someone or something for a purpose. These objects exist in contexts) and they are used by people. Sometimes these objects work perfectly for the people we intend. Sometimes they just create more problems. As design objects have become more and more a part of daily lives, learning their effects can help designers understand how they affect people and the environment.

Characteristics and Behavior

Observations can produce descriptions of actors. Designers can document things like physical size, style, and makeup. Actors’ characteristics and behaviors directly define what they are and how they are working. However, they fall short of revealing more profound aspects of who they are, why they are, and their function in experience design scenes.

Click on any of the aspects to learn its role in experience design scenes at the characteristics and behaviors level.

Object Characteristics
Object Behavior


Style Material Size: Object


State Operation

Experience-Level Aspects

A designer with experience mindset researches and designs with the tangible and the intangible in mind. When researching experience design scenes, these aspects can be targeted using different design research methods. Designing for complete experiences does not neglect these aspects. Instead, products, services, and systems are designed to align with these aspects and consider them as essential drivers for design decisions.

“Seeing” these aspects requires taking different perspectives—putting on a set of “lenses.” Bifocals, a magnifying glass, and a stethoscope enable the viewer to see different things. Explore scenes using each set of lenses to reveal new details about actors in experience design scenes (Gilmore, 2016).

Click on any of the aspects to learn its role in experience design scenes at the experience design level.

Magnifying Glass
Object: Interaction
Purpose Accessibility Usefulness Usability

Research Objects to Learn...

building viewed through a lens


A design is already implemented. How well did the design work? What were the intended and unintended outcomes?

Read MoreEvaluation


References and sources that support the inclusion of this Aspects of Experiences for Design component.


Janlert, L.-E., & Stolterman, E. (2017). Things That Keep Us Busy: The Elements of Interaction. The MIT Press.