Innovative products, services, and systems aren’t created because users fill out suggestion cards. Designers must take the time to observe peoples’ frustrations to learn what could be designed to reduce their pain and enhance their experiences.
In this game, designers will practice observation skills to help them identify when users experience frustrations and how design can improve their experience.
One person will be an actor and everyone else will be a designer. Before you begin, decide what role everyone will play.
Actor: Select the Actor role below. Read and follow the instructions on the page. All players should read details at the top of the actor page. Show your phone to everyone in your group so they can read these details.
Designers: One person in your group should select the Designer role below. Read and follow the instructions on the page. If you are playing as a group, only one in your group needs to visit the page. All designers in the group will use this page to guide their observations.
References and sources that support the inclusion of this Aspects of Experiences for Design component.